Managed IT Services for Insurance Companies

1

Insurance IT Experts with Real-World Experience Your insurance agency depends on reliable technology—from agency management systems and carrier portals to Microsoft 365, client communications, document management, and cybersecurity. That’s why Torch Networks employs experienced IT professionals with 5–10+ years of hands-on experience supporting business-critical technology environments.

The Torch Team is knowledgeable in supporting platforms such as: Applied Epic, AMS360, Vertafore, EZLynx, HawkSoft, QQCatalyst, BenefitPoint, DocuSign, ShareFile, Microsoft 365and other technologies commonly used by insurance organizations.

2

15-Minute Response Time Guaranteed When technology issues prevent your employees from accessing client records, preparing quotes, communicating with carriers, or assisting policyholders, every minute matters. Torch Networks guarantees that all IT issues are acknowledged and addressed within 15 minutes, helping your insurance agency minimize downtime, maintain productivity, and continue delivering responsive service to your clients.

3

Predictable Flat-Fee IT Support Unexpected technology expenses can make budgeting difficult for any insurance agency. With Torch Networks, you’ll pay one consistent monthly fee for comprehensive IT support services. There are no surprise invoices or hidden fees—just reliable technology support that helps you control costs, plan your budget, and focus on serving your policyholders.

4

Proactive Monitoring & MaintenanceMost technology problems do not happen overnight—they develop gradually over time. Our advanced monitoring tools proactively identify and resolve hundreds of potential issues each month, often before your employees notice anything is wrong. From workstation performance and data backups to cybersecurity threats, Microsoft 365, servers, and network health, we work behind the scenes to keep your insurance agency productive, secure, and operating smoothly.